At O Goa Car Rentals and Travels, we aim to provide transparent and fair refund policies for all our customers. Please read the following terms carefully.
📌 1. Booking Cancellation
- Cancellations must be informed in advance.
- Cancellation requests can be made via call or email.
- Cancellation charges may apply depending on the timing of cancellation.
📌 2. Refund Eligibility
- Refunds are applicable only for eligible cancellations.
- No refund will be provided for last-minute cancellations or no-shows.
- Refund eligibility depends on booking type and service used.
📌 3. Advance Payment Refund
- If advance payment is made, the refundable amount will be processed after deducting applicable charges.
- Processing time may take 5–7 working days.
📌 4. Service Issues
- In case of service failure from our side, customers may be eligible for a partial or full refund.
- Refund will be reviewed based on the situation.
📌 5. Non-Refundable Situations
- Delay caused by traffic, weather, or external factors.
- Customer fails to arrive at pickup location (no-show).
- Cancellation after service has started.
📌 6. Mode of Refund
- Refunds will be processed through the original payment method.
- Cash payments may be refunded via bank transfer or as agreed.
📌 7. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page.
📌 8. Contact Us
For refund-related queries, please contact us:
📞 Phone: 8668221405
📧 Email: ogoacarrentals.2022@gmail.com